Petnji Yaya, Luc Honore: search on Z-Library

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1

Service quality assessment of public transport and the implication role of demographic characteristics

Yaya, Luc Honore Petnji, Fortià, Mireia Frigola, Canals, Carme Saurina, Marimon, Frederic

Journal:

Public Transport

Year:

2014

Language:

english

File:

PDF, 294 KB

english, 2014

2

Measuring E-Service Quality: Reviewing E-S-QUAL

Yaya, Luc Honore Petnji, Marimon, Frederic, Fa, Marti Casadesus

Journal:

Economic Quality Control

Year:

2012

Language:

english

File:

PDF, 193 KB

english, 2012

3

Impact of e-Quality and service recovery on loyalty: A study of e-banking in Spain

Marimon, Frederic, Petnji Yaya, Luc Honore, Casadesus Fa, Marti

Journal:

Total Quality Management & Business Excellence

Year:

2012

Language:

english

File:

PDF, 179 KB

english, 2012

4

Customer's loyalty and perception of ISO 9001 in online banking

Honore Petnji Yaya, Luc, Marimon, Frederic, Casadesus, Marti

Journal:

Industrial Management & Data Systems

Year:

2011

Language:

english

File:

PDF, 311 KB

english, 2011

5

The expert experience in adopting the E-S-QUAL scale

Yaya, Luc Honore Petnji, Marimon, Frederic, Casadesús, Martí

Journal:

Total Quality Management & Business Excellence

Year:

2016

Language:

english

File:

PDF, 524 KB

english, 2016

6

Analysis of training programs related to quality management system: the Spanish case

Petnji Yaya, Luc Honore, Marimon, Frederic, Llach, Josep, Bernardo, Merce, Casadesus, Marti

Journal:

International Journal of Quality & Reliability Management

Year:

2017

Language:

english

File:

PDF, 1.14 MB

english, 2017

7

Can integration difficulties affect innovation and satisfaction?

Simon, Alexandra, Honore Petnji Yaya, Luc, Karapetrovic, Stanislav, Casadesus, Marti

Journal:

Industrial Management & Data Systems

Year:

2014

Language:

english

File:

PDF, 378 KB

english, 2014

8

Improving innovation and customer satisfaction through systems integration

Simon, Alexandra, Honore Petnji Yaya, Luc

Journal:

Industrial Management & Data Systems

Year:

2012

Language:

english

File:

PDF, 143 KB

english, 2012

9

The contest determinant of delight and disappointment: a case study of online banking

Petnji Yaya, Luc Honore, Marimon, Frederic, Casadesus, Marti

Journal:

Total Quality Management & Business Excellence

Year:

2013

Language:

english

File:

PDF, 160 KB

english, 2013

10

The Mechanisms through Which Certain Variables Influence Customer Loyalty: The Mediating Roles of Perceived Value and Satisfaction

Petnji Yaya, Luc Honore, Marimon, Frederic, Casadesus, Marti

Journal:

Human Factors and Ergonomics in Manufacturing & Service Industries

Year:

2015

Language:

english

File:

PDF, 298 KB

english, 2015

11

The revitalising effect of ISO 9001 on dissatisfied customers

Yaya, Luc Honore Petnji, Marimon, Frederic, Casadesus, Marti

Journal:

Total Quality Management & Business Excellence

Year:

2014

Language:

english

File:

PDF, 128 KB

english, 2014

12

Can ISO 9001 improve service recovery?

Honore Petnji Yaya, Luc, Marimon, Frederic, Casadesus, Marti

Journal:

Industrial Management & Data Systems

Year:

2013

Language:

english

File:

PDF, 269 KB

english, 2013

13

Assessing e-service quality: the current state of E-S-QUAL

Petnji Yaya, Luc Honore, Marimon, Frederic, Fa, Marti Casadesus

Journal:

Total Quality Management & Business Excellence

Year:

2012

Language:

english

File:

PDF, 158 KB

english, 2012

14

An empirical analysis of the integration of internal and external management system audits

Simon, Alexandra, Yaya, Luc Honore Petnji, Karapetrovic, Stanislav, Casadesús, Martí

Journal:

Journal of Cleaner Production

Year:

2014

Language:

english

File:

PDF, 903 KB

english, 2014

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